SHIPPING, DELIVERY, AND INSPECTION POLICY

1. Shipping and Delivery Policy

The company's customer base includes distributors and ship owners. We offer multiple methods for customers to receive their orders:

Option 1: Conveniently pick up orders directly from our company's premises at No. 27, Alley 178, Giai Phong Street, Phuong Liet Ward, Thanh Xuan District, Hanoi.

Option 2: Directly order on our user-friendly website following these steps:

• Select your desired items and proceed to checkout.
• Complete the necessary order details: Email, Full name, Phone number, Address.
• Opt for your preferred shipping method: Home delivery with cash-on-delivery payment.
• Upon successful order placement, a confirmation email will be sent to the registered email address.

Option 3: Seek assistance from the nearest distributor by contacting our hotline at +842466747622 or provide an address for us to facilitate shipping. Shipping fees and delivery times are contingent on the order location, with an estimated transportation period of 5-10 days from the successful payment date.

2. Inspection Policy

In cases necessitating inspection:

Upon receiving the goods, customers possess the right to request our delivery staff to open the package for a thorough inspection.

If the delivered order fails to align with the products customers have ordered, they reserve the right to return the items without any payment obligation.

In instances where a customer has pre-paid for an order but receives goods differing from the placed order, a return can be requested, and delivery of the correct items will be arranged as originally ordered.

For refund or order change requests, customers can contact us via email at 111vnjsc@gmail.com or by phone at +842466747622. We assure you that we will promptly address all customer requests.